Policies and procedures in place adhere strictly to the South African Laws.
This includes Export documentation, VAT, and related issues.
Our operation is streamlined using specially designed software to make sure that every enquiry is responded to timeously. We maintain a high standard in handling of orders, making sure that the right product is delivered first time.
Although we assign a Key Accounts Manager by client, our operating system is linked and updated instantaneously, thus making feedback easily accessible by any member of the team.
While most of our strengths lie in the S.A. market, we have an association with companies in the UK for products from Europe. All enquiries are handled from our S.A office, giving Clients a one-stop contact for Enquiries and Orders.
Since implementation, we continue evaluating best practices in our purchasing function which creates savings which is ultimately passed on to our clients. Additionally, where we feel inadequate to handle a particular product, we will assist in directing our clients to possible leads.